Master orchestrates, observes and sustains what runs behind the business, so that systems, applications and processes keep working.
Master takes over the operation of the client environment and answers for it from end to end. In practice, four fronts run at the same time and feed each other: orchestrate, observe, respond and evolve.
In the right order. At the right time. What has to run happens as a chain, not as isolated tasks.
Metrics, logs and traces describe how the environment behaves. The deviation shows up while it is still a deviation.
When something changes, someone takes over. The operation decides, acts and leaves a record.
The best incident is the one that does not happen twice. What we learn changes how the environment is designed.
From service management to the migration of critical databases: the full catalogue, with what each front includes, is on the solutions page.
Proof of execution, not of intention. Each case tells the environment, what was at stake and what changed.
Figures from Banpará, a public bank with critical, uninterrupted operations, published by BMC and Zabbix.
200+ payslips a month · more than 95% less time · zero manual intervention. Source: BMC.
See case— Payslips that took hours, now in two minutes.230 routines · 4-step purchasing · 13-step credit. Source: BMC.
See case— Critical routines of a public bank automated with Control-M.2,000+ devices · ~100 thousand metrics · 2,300 operational hours gained. Source: Zabbix.
See case— Monitoring rebuilt from scratch, without stopping the operation.
BMC chose Master Support as partner of the year for orchestration and automation in Latin America. The announcement is the vendor own, published on their site.
See the official BMC announcement
Master partnership level in the BMC partner programme, on Control-M and on Helix.
Maturity in IT service management, assessed and certified by Softex.
Master partnership level with Zabbix, with a team certified in monitoring.
They bring the technology. Master brings the people who put it into production and keep it working.
Premier PartnerControl-M · Discovery · Client Management · Automation and orchestration
Premier PartnerITSM · Service Management
Premium Delivery PartnerMonitoring · Observability · Deployment · Training
When the challenge calls for more than one, the client can count on the Group's network.
Software, data and open platforms.
Engineering, integrations, data and AI on open and hybrid architectures.
Operations, automation and sustainment.
Orchestration, observability, ITSM and NOC for critical environments.
AWS specialist.
From foundation to operation: migration, modernisation, data and GenAI on AWS.
All systems operational
Behind the scenes of digital operations, Master is who makes sure the next morning starts without surprises.